Georgia Power
Georgia Power Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Power has 1.8 star rating based on 272 customer reviews. Consumers are mostly dissatisfied.
47% of users would likely recommend Georgia Power to a friend or colleague.
- Rating Distribution
Pros: We have no other choice to use ga power, Most important needed service, Option of pre-pay.
Cons: How the company treated my situation, Awful customer service, Non existant customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Power has 1.8 star rating based on 272 customer reviews. Consumers are mostly dissatisfied.
47% of users would likely recommend Georgia Power to a friend or colleague.
- Rating Distribution
Pros: We have no other choice to use ga power, Most important needed service, Option of pre-pay.
Cons: How the company treated my situation, Awful customer service, Non existant customer service.Recent recommendations regarding this business are as follows: "Not heard anything yet they said it will take 1 to 2 days response to get back and I tried calling phone just was put on hold for over 30 minutes and never got and answer !", "Try your best to find some other company to use they’ll make you pay crazy amounts and then they’re awful", "DO NOT RECOMMEND", "Please keep track of your electrical usage because it's getting ridiculous.", "Go to one of their locations if you can, calling is hopeless!".
Most users ask Georgia Power for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Refund
GA power added someone else bill to my account when they stopped paying it. I called to see what happened because they never notified me about another address.
They told me my info was compromised and I needed to do a fraud packet. They told me while doing this fraud packet I was protected at my address. I wasnt. They turned my power off at my address while waiting for the police report.
I paid them 210 the balance from the other account. Now they found me not responsible they wont give me my 210 back.! My next bill was 111 they left me with 26 of it after taking a return check fee and a reconnect fee thats about $85. I keep calling asking for my money.
They acting dumb.
I think its an inside job at this point. But I wont stop till my money is returned
- Only gas service
Preferred solution: Full refund
User's recommendation: No. But we have no choice!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy power been out all weekend an I paid my bill. My food is spoiled thanks to this bs
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Dahlonega, GeorgiaI need to speak with To anyone that can help me find out where my $162 went that I sent you. I wanted to get on a plan where you pay one payment for the whole month but someone has stowed my money.
I looked up Georgia power number on Google dgo to find a real person that would answer the phone. I pushed my butt in that said George a power, And this company answered Track digital Sol Since they answered I thought they were George after I give them my information that he wanted to pay my bill because I had all my information with my name and account I paid it through them because I thought they were you.
The bill was paid then it was sent back a one request, Then George power sends me a letter saying that I did not pay my bill it was sent back and I owe them $30 late they plus the bill and I have not received no money to my bank where it was sent back. The account numbere is 512880****, number 585-638-**** the manager's name is Jack Williams .
User's recommendation: When you get on Georgia power make sure you get a phone number where someone will answer the phone.
Paid my deposit over a week ago & still NO SERVICE!!!
I paid my deposit over a week ago and i still dont have any service...???!! Last week, I spoke to an agent over the phone who told me I would need to email a copy of my State I.D.
, a copy of my social security card && a Selfie to leaseidgpc@***.com in order to get my service activated. I thought it was a bit strange for a utility company to ask for a "selfie" and a copy of my social security card in order to start a utility service. I've never had to do this in ANY other state I've lived in, but I sent the documents anyways since the apartment I'm moving to only uses GAPOWER so I dont have the option to go with a different electricity provider.
I waited 3 days for a response after I sent the required documents & paid the $150 deposit but I never received an update. I eventually called GAPOWER and asked why my service still hadnt been activated.
The last agent i spoke to said it would only take about 24hours after I paid my deposit. The agent I spoke to a few days ago said they received my deposit but not the email with the verification documents. The agent asked me to resend the documents while she was on the phone, which i did. The agent said I shouldve received a confirmation email from GAPOWER after I sent the documents to leaseidgpc@***.com .
I never got any confirmation email. I asked the agent if she could see any of the emails that I've sent & she said she doesnt even have access to the email address that she told me to send the required documents to! She said the team that reviews the verification documents are an entirely different department & she does not have a phone number or an extension for their department. Then why tell me to call this number if i have any issues starting my service if you cant even help me?!
I asked what was I supposed to do about getting my service activated since I still hadnt received an update almost a week after paying my deposit?? The agent had no real answers for me. She pretty much said it wasnt her problem!! I havent even moved yet but I'm already disgusted with this company.
If youre going to require that people you send you a ton of personal documents before activating their service, you might want to make sure that that email address is actually correct and accessible to the agents who are actually working directly with the customers. I shouldnt have to delay my move-in just because you people dont see an email that I already sent MULTIPLE times over a week ago!!
This is the only power company available in the metro atlanta area so you people need to get your technical issues in order! I should not have to suffer due to the incompetence of YOUR agents!
- Billing practice and how they treat people
Preferred solution: Full refund
User's recommendation: DO NOT RECOMMEND
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Marietta, GeorgiaCustomer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Augusta, GeorgiaCustomer Service
User's recommendation: If you experience a loss of power at your home and can not get through to a customer service rep. Check to make sure you paid your bill. They block you our number so you can’t speak with them. Use someone else’s phone to call and you will get through. Feelsleaslaoin the face while also bro g counter productive.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one answers the phone and the robotic “customer service” is 0% reliable.
Preferred solution: An actual human representative to help me
User's recommendation: Service itself is fine, just pray you never need to speak to anyone because you won’t
To get a pdf of my accouny
- Great company
- Registration web site hard to navigate
Preferred solution: A copy of my last months bill.
User's recommendation: Keep trying.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Atlanta, GeorgiaCan’t Get Through and Get My Password
I have called everyday since I received my bill via email, several times during the day. I wait time said 2 hours, 60 minutes,and at 5:30 it said 18 minutes was still holding and got disconnected.
I kept trying to go on line using my login and it said it was not a valid login. I tried numerous times to reset the password and it continued to not accept the appropriate information I input. I have tried over and over to get someone to assist me at no avail. Please help!!
I am also supposed to be on a special billing plan and it has gone from $73 to $52. What is it going to be?
I am a disabled Senior Citizen and live on a fixed income and like to know my monthly expenses. I would appreciate any information you could give me in regards to what my monthly rate will be for this period of time.
Kind Regards,
Susan Rodgers
User's recommendation: Go to one of their locations if you can, calling is hopeless!!!!!!
They are a terrible power provider
- Only power company
- Literally everything about them
Preferred solution: Apology
User's recommendation: Try your best to find some other company to use they’ll make you pay crazy amounts and then they’re awful
Poor finding of overage electricity problems
- Customer service
- Ripping off customers
Preferred solution: Full refund
User's recommendation: Please keep track of your electrical usage because it's getting ridiculous.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOutage
Preferred solution: Full refund
Budget Billing is a scam!
I have been on budget billing for about 9 years. I never had a problem until November of 2023.
I received a bill for 356.00. I know I have to pay for any excess power used by the end of the year. So I paid the 356.00 in November and December. I received a bill in January for guess what 356.00.
I called Georgia Power to try and cancel my budget billing. The representative informed me that I owe 950.00 that would have to be paid before I could cancel. My husband and I live in a 1200 sq ft ranch style house. We are the only occupants.
My previous bills were never over 250.00 at the end of the year. All previous bills were 150.00.The representative also informed me that maybe I could try to not run the heat so much! I told him I dont, we use our fireplace! Budget billing is a rip off.
Do not enroll in this program.
This is a scam at it's finest. Georgia Power should be penalized for blatantly robbing customers.
- Power hardly ever goes out
- Budget billing is a scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExcessive Pricing
I do not have options to choose a power Company. Georgia Power services the area I live in.
In hot weather and now ridged cold temperatures I cringe at the thought of what my power rates will be. I cannot be comfortable in a home I dwell in due to the excessive pricing this Company uses. If I turn a light on or goodness sakes cook a meal, shower etc. I can count on this Company to abuse me.I have gone to every length to insulate, buy the right light bulbs, the right thermostat, their power strips.
It seems even not being home my power is higher than when I was away!
I rate them a zero one for the way they abuse rates, two, for the three days I had no power due to a storm (still had a $5 dollar rate without power). This is sad how they can do this to Our State.
- Pricing
- Customer service
- Ability to return power after outage
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wichita, KansasThis prepaid service will send someone to the poor house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Birmingham, AlabamaOpinion
Answer the phone
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You have $100 fish but can't pay your bills on time to keep the power on. How to say I'm lame without saying it. In case you didn't know, you're lame.