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Angel H Hck

Refund

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Georgia Power - Refund
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GA power added someone else bill to my account when they stopped paying it. I called to see what happened because they never notified me about another address.

They told me my info was compromised and I needed to do a fraud packet. They told me while doing this fraud packet I was protected at my address. I wasnt. They turned my power off at my address while waiting for the police report.

I paid them 210 the balance from the other account. Now they found me not responsible they wont give me my 210 back.! My next bill was 111 they left me with 26 of it after taking a return check fee and a reconnect fee thats about $85. I keep calling asking for my money.

They acting dumb.

I think its an inside job at this point. But I wont stop till my money is returned

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Loss:
$210
Cons:
  • Only gas service

Preferred solution: Full refund

User's recommendation: No. But we have no choice!

Donnie S Mtm

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Verified Reviewer

My power been out all weekend an I paid my bill. My food is spoiled thanks to this bs

I have pre pay and it usually pops back on after payment but not this time. I've paid it twice and still no service. My food is spoiled and spoiling, I have no hot water, two of my 100$ fish are dead, this is nonsense and not appreciated. I feel I should be reimbursed for my food and lost of animals.
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Loss:
$450

Preferred solution: Full refund

1 comment
Guest

You have $100 fish but can't pay your bills on time to keep the power on. How to say I'm lame without saying it. In case you didn't know, you're lame.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dahlonega, Georgia

I need to speak with To anyone that can help me find out where my $162 went that I sent you. I wanted to get on a plan where you pay one payment for the whole month but someone has stowed my money.

Georgia Power - I need to speak with To anyone that can help me find out where my $162 went that...
Georgia Power - I need to speak with To anyone that can help me find out where my $162... - Image 2
Georgia Power - I need to speak with To anyone that can help me find out where my $162... - Image 3

I looked up Georgia power number on Google dgo to find a real person that would answer the phone. I pushed my butt in that said George a power, And this company answered Track digital Sol Since they answered I thought they were George after I give them my information that he wanted to pay my bill because I had all my information with my name and account I paid it through them because I thought they were you.

The bill was paid then it was sent back a one request, Then George power sends me a letter saying that I did not pay my bill it was sent back and I owe them $30 late they plus the bill and I have not received no money to my bank where it was sent back. The account numbere is 512880****, number 585-638-**** the manager's name is Jack Williams .

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User's recommendation: When you get on Georgia power make sure you get a phone number where someone will answer the phone.

Kiana H Zlt

Paid my deposit over a week ago & still NO SERVICE!!!

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I paid my deposit over a week ago and i still dont have any service...???!! Last week, I spoke to an agent over the phone who told me I would need to email a copy of my State I.D.

, a copy of my social security card && a Selfie to leaseidgpc@***.com in order to get my service activated. I thought it was a bit strange for a utility company to ask for a "selfie" and a copy of my social security card in order to start a utility service. I've never had to do this in ANY other state I've lived in, but I sent the documents anyways since the apartment I'm moving to only uses GAPOWER so I dont have the option to go with a different electricity provider.

I waited 3 days for a response after I sent the required documents & paid the $150 deposit but I never received an update. I eventually called GAPOWER and asked why my service still hadnt been activated.

The last agent i spoke to said it would only take about 24hours after I paid my deposit. The agent I spoke to a few days ago said they received my deposit but not the email with the verification documents. The agent asked me to resend the documents while she was on the phone, which i did. The agent said I shouldve received a confirmation email from GAPOWER after I sent the documents to leaseidgpc@***.com .

I never got any confirmation email. I asked the agent if she could see any of the emails that I've sent & she said she doesnt even have access to the email address that she told me to send the required documents to! She said the team that reviews the verification documents are an entirely different department & she does not have a phone number or an extension for their department. Then why tell me to call this number if i have any issues starting my service if you cant even help me?!

I asked what was I supposed to do about getting my service activated since I still hadnt received an update almost a week after paying my deposit?? The agent had no real answers for me. She pretty much said it wasnt her problem!! I havent even moved yet but I'm already disgusted with this company.

If youre going to require that people you send you a ton of personal documents before activating their service, you might want to make sure that that email address is actually correct and accessible to the agents who are actually working directly with the customers. I shouldnt have to delay my move-in just because you people dont see an email that I already sent MULTIPLE times over a week ago!!

This is the only power company available in the metro atlanta area so you people need to get your technical issues in order! I should not have to suffer due to the incompetence of YOUR agents!

View full review
Loss:
$150
Cons:
  • Billing practice and how they treat people

Preferred solution: Full refund

User's recommendation: DO NOT RECOMMEND

JoAnn F Cnq

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Verified Reviewer
| map-marker Marietta, Georgia

Customer service

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Your customer service # is of no use to anyone. I never got to speak with a live person about my account...poor service if you ask me...if I could change my electric company service to another based on my location I would...Georgia Power is not a customer/people oriented company...interested in nothing but money.
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Sanna Bls

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Verified Reviewer
| map-marker Augusta, Georgia

Customer Service

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I recently failed to pay my power bill due to being on vacation. Shortly after got home the power was turned off. Initially I didnt know what happened. I thought maybe a power outage. I called Ga Power but was unable to get a person. I realized after a few attempts that my telephone number had been blocked by them. I asked to use a friends phone to contact the same number and was able to speak to someone. I thought this collection tactic was rude and unprofessional.I felt like I had recieved a slap in the face by Ga Power. It totally changed how I see the company and not for the better.
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User's recommendation: If you experience a loss of power at your home and can not get through to a customer service rep. Check to make sure you paid your bill. They block you our number so you can’t speak with them. Use someone else’s phone to call and you will get through. Feelsleaslaoin the face while also bro g counter productive.

Vedant Sdq

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Verified Reviewer

No one answers the phone and the robotic “customer service” is 0% reliable.

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I need to speak to an actual human representative and they dont even have an option to do that. It just cycles through the menu options over and over again, and when you speak to respond it just goes Im sorry, I didnt catch that. Very very frustrating, especially when you dont have any power. Lets hope I never have any issues with my power again because they do not even TRY to resolve your issue or keep you updated.
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Preferred solution: An actual human representative to help me

User's recommendation: Service itself is fine, just pray you never need to speak to anyone because you won’t

Joanne C Zac

To get a pdf of my accouny

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Georgia Power - To get a pdf of my accouny
Georgia Power - To get a pdf of my accouny - Image 2
The registration site do s not recognize my password.I am trying to get a pdf of my last months bill. The registration site keeps saying my password do not match tho I put in at least five and put them in at least ten times and still they say they match.
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Pros:
  • Great company
Cons:
  • Registration web site hard to navigate

Preferred solution: A copy of my last months bill.

User's recommendation: Keep trying.

Susan R Pzz

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Verified Reviewer
| map-marker Atlanta, Georgia

Can’t Get Through and Get My Password

I have called everyday since I received my bill via email, several times during the day. I wait time said 2 hours, 60 minutes,and at 5:30 it said 18 minutes was still holding and got disconnected.

I kept trying to go on line using my login and it said it was not a valid login. I tried numerous times to reset the password and it continued to not accept the appropriate information I input. I have tried over and over to get someone to assist me at no avail. Please help!!

I am also supposed to be on a special billing plan and it has gone from $73 to $52. What is it going to be?

I am a disabled Senior Citizen and live on a fixed income and like to know my monthly expenses. I would appreciate any information you could give me in regards to what my monthly rate will be for this period of time.

Kind Regards,

Susan Rodgers

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User's recommendation: Go to one of their locations if you can, calling is hopeless!!!!!!

Keevon Gcu

They are a terrible power provider

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Our power is supposed to be out all day; they sent a text so I could prepare how??? I work from home and I have to cook to eat (I have celiac so its hard to find somewhere to eat). Like how on earth could I have prepared??? And then their customer service rep was completely nasty about it. This is not the first time theres been random outages either. Theyre extremely incompetent.
View full review
Loss:
$10
Pros:
  • Only power company
Cons:
  • Literally everything about them

Preferred solution: Apology

User's recommendation: Try your best to find some other company to use they’ll make you pay crazy amounts and then they’re awful

1 comment
Guest

LOLOLOLOLOLOLOL....I hate to see what happens when something other than a temporary outage happens. You will be among the unprepared who will fall first.

Pamela L Mnr

Poor finding of overage electricity problems

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The company has done nothing but railroad,ignore,fail to stop electricity fraud and it costs customers money.
View full review
Loss:
$2200
Pros:
  • Customer service
Cons:
  • Ripping off customers

Preferred solution: Full refund

User's recommendation: Please keep track of your electrical usage because it's getting ridiculous.

Brianna D Gxw

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Verified Reviewer

Outage

I have paid on my account and its still pending connect for over 4 hours. I have kids and a newborn this is unacceptable
View full review
Loss:
$25

Preferred solution: Full refund

1 comment
Guest

IF they were so important to you, why did you leave whatever you're posting on Connected and not pay your power note? Get one of their daddies to help and you should be fine. Until then, wait with the other serial deadbeats until they get to you.

Shanay Vmv

Budget Billing is a scam!

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Original review Feb 08, 2024

I have been on budget billing for about 9 years. I never had a problem until November of 2023.

I received a bill for 356.00. I know I have to pay for any excess power used by the end of the year. So I paid the 356.00 in November and December. I received a bill in January for guess what 356.00.

I called Georgia Power to try and cancel my budget billing. The representative informed me that I owe 950.00 that would have to be paid before I could cancel. My husband and I live in a 1200 sq ft ranch style house. We are the only occupants.

My previous bills were never over 250.00 at the end of the year. All previous bills were 150.00.The representative also informed me that maybe I could try to not run the heat so much! I told him I dont, we use our fireplace! Budget billing is a rip off.

Do not enroll in this program.

This is a scam at it's finest. Georgia Power should be penalized for blatantly robbing customers.

View full review
Pros:
  • Power hardly ever goes out
Cons:
  • Budget billing is a scam
2 comments
Guest

When January’s bill came was the $356 the budget amount? Was there even more than $356 due?

It is possible the total outstanding balance was so large that another $356 carried into January. You would have to provide more info for context.

Guest
reply icon Replying to comment of Guest-2480872

My normal budget bill was $150.00 every month. I paid $356.00 in November, December, and January.

Georgia Power informed me in January when I called them, I owe another $900.00 for overage. I can cancel budget billing only after the additional $900.00 is paid.

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Teresa W Hfz

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Verified Reviewer

Excessive Pricing

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I do not have options to choose a power Company. Georgia Power services the area I live in.

In hot weather and now ridged cold temperatures I cringe at the thought of what my power rates will be. I cannot be comfortable in a home I dwell in due to the excessive pricing this Company uses. If I turn a light on or goodness sakes cook a meal, shower etc. I can count on this Company to abuse me.I have gone to every length to insulate, buy the right light bulbs, the right thermostat, their power strips.

It seems even not being home my power is higher than when I was away!

I rate them a zero one for the way they abuse rates, two, for the three days I had no power due to a storm (still had a $5 dollar rate without power). This is sad how they can do this to Our State.

View full review
Loss:
$500
Cons:
  • Pricing
  • Customer service
  • Ability to return power after outage

Preferred solution: Price reduction

1 comment
Guest

I am tired of rude comments about the customers in your jngles stores AShville Hendersonville Mills River NC .Your Managers which is unbelievable because they are your educators on courtesy.They are the worst people have no class or education on politeness .

Kimberly W Cng

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Verified Reviewer
| map-marker Wichita, Kansas

This prepaid service will send someone to the poor house

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I have spent close to $200 in the past 2 weeks trying to keep my lights on this is ridiculous don't ever use prepaid service in the winter you will go brokepay monthly buy battery operated lights or burn candles because you will stay broke dealing with savannah electric
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1 comment
Guest

You could turn off whatever it is that allows you to post this garbage and put it on your power bill and a good budgeting course.

Maijuana A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Birmingham, Alabama

Opinion

They need to have after hours so we can talk to real people besides an auto mated system so Annoying Bla-bla
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Robert B Gic

Answer the phone

With a company as large as Georgia Power and one cannot talk to a human? Qwertyuiopasdfghjklxxcvbnm nbvcxxlkjhgfdsapoiuytrewrqwrttuioppphfd to ivvhhjjgyuikkfikgetuuudtuhryuirr ur eeghiotuioihriutiytiiigd abc giufftiiurgdrjllf go kk ill l k h g l ok g ill ok g g gg i I ok ok re ed g li g ok lol g uh ok l l fed nm NBC g lol jd Ill on bc am Im h gl l ok lol cuz in m c no ok g lol l do l I to I I P up
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