Georgia Power Reviews and Complaints
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Customers don't like
- Deceptive billing practises
- No rush to fix issues
- No real empathy
Customers like
- Option of pre-pay
- I liked how they used to be more sympathetic
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I contacted your office and tried to switch my account to pay my bill and the customer service representative are so incredibly rude and unhelpful. I’m a tellamarker myself and they need some training especially being such a large company. I called the day before my...
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Company wrote 0 private or public responses to the review from 2 days ago.
Georgia Power - Excellent service
Branch fell on the wires and they came loose but no power was lost, hanging low. The young lady was very professional should be more like her.
Company wrote 0 public responses to the review from Dec 10.
Georgia Power - Freezing and power left off so they can reevaluate
Today they cut power off at 10:00. Said power would be on by 12:30. Then left and didn’t fix the power line.
Company wrote 0 private or public responses to the review from Dec 05.
Georgia Power - I HATE the prepaid service my bill waa running me like $400 a month before i switched ti prepaid now im paying close to $600 a month JUST for power this is a ripoff.....
Hate pre paid rip off
Company wrote 0 private or public responses to the review from Nov 30.
Product
Georgia Power - Put in a order about a street light months ago
I live at 128 Old Canton Road in Ball Ground Ga. I called in to see if someone could take the bulb out or put a shield on it. Nobody wants it because it shines in the bedroom windows. Very bright. The only other street light is at the next road up. If it's taken down it's not going to be missed. If you can contact me back after Thanksgiving holiday. The lady I talked to last time put in a work order for it. Thanks
Company wrote 0 private or public responses to the review from Nov 23.
Georgia Power - Pissed off
The temperature is in the 40s, I have a disabled mom and GA Power turned off my power
Company wrote 0 private or public responses to the review from Nov 13.
Product
We are on budget billing. We have admittedly been late some this year, however always catch up and “late fees” are charged. Since receiving info on all these “refunds” we’re supposed to get my bill has done nothing but go up and ridiculous charges put on acccount. Late...
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Company wrote 0 private or public responses to the review from Nov 11.
Product
Georgia Power - Power out no answers
Power out for days.... check outage map only 29 customers w/o power and over are in the same neighborhood..... lights blink on for a second and went right back off.. now being told estimated time of restoration for 10/14 by 10pm may not happen.....haven't sent a truck in sight
Company wrote 0 public responses to the review from Oct 13.
Georgia Power - Entire street lights have been restored but not mine
I was told 3 days ago my power would be restored loke the rest of my neighborhood and no one has called or came.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 13.
Similar to Georgia Power
Georgia Power - Outage
No power NO power NO power
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 11.
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You were charged for a security deposit because your payment record is unreliable. Paying "late charges" doesn't forgive you ; it only makes up for the money they lost by your...