Georgia Power

Ok I've had to see my moma crying a lot lately because she's on a fixed income and it's hard for her to get money to pay on lights that gas power screwed up on there end..she was on a thing called flat rate where she paid $250 the first of every month never missing a payment until one day her power was shut off said she owed over $1300 bucks she had no idea what they was talking about so she called they told her she wasn't on flat rate they didn't tell her she had to reapply every month for it..it wasn't supposed to go up or down $250 thats it no matter how much she used.well that wasn't good enough for gas power because they made it where she's had to go on pre pay it cost a lot of money also they told her when the money run out the power goes off so what im pissed about is after the power is off and the money runs out they are still charging her..like now the power went off this morning the money run out well from the time they went off till now they have charged her minus $17.84 after the powers off now they explained to het like this its like a phone bill when the money rund out 5he phone goes off well they don't keep charging her minus this or that when her phone runs out so I say that's really screwed up to keep taking and taking people money after the powers off it's a lie they tell you about fees and taxes because they had it before the power goes off so you'll add that much money to your pre pay acct I know I've got all the screen shots on the power and I've checked it every hour to see if I was right about them adding more money it's true they keep on until like my moma set in the heat and the darkness can't open windows or doors bugs eat you alive all she can do is have a heat stroke or get really sick on her stomach she's on oxygen at night sometimes in the day like every thing else she don't qualify for portable bottles her insurance don't pay it..Medicaid and Medicare it's like that every month they change it to to fit there purpose not the people them like gas power they're not trying to help the people they're suckering them out of there money I checked the balance at 4pm I'm going to check it again I'll be willing to bet there's more money added to the minus remember it was -$17.84 powers been off since 8am it's 5pm now it'll have more shes minus on I'll post it soon as i check it and all the screen shots i got. One more thing when the power was shut off when she thought she was on flat rate they turned them off on or between the 4th and the 7th of that month she had just paid a$250 payment on the phone they didn't send her money back or applied it to her balance because she set here ten days without lights till my son got on the phone with them and somehow got the on with the stupid prepay junk..soon as I'm done here I'll go into my photos and show all the screen shots

My powers off been off 3 or 4 days now and ga power keep adding onto the bill or payment I'm on pre paid so like a cell phone bill the money runs out the phone goes off right??same with my power so why is it I'm being charged money when I'm not using the power I've got another email telling me we're -$38.?? Now my powers off I know it's not taxes and fees that's a lie it's a scam for gas power to suck more money out of people well I won't pay it it's a lie my power will just be off looks like this is the end for me and my moma this is how we die by either starving or heating to death will lack of sleep kill you if so it's me and her she's not had her oxygen on either...well me and her are going to lay back down and wait for a miracle that's not coming or anybody that cares NOT or something good to happen when nothing has..there's nobody going to pay $60 to $80 bucks for me and her to have lights no use they'll be back off in two days after they pay because they greedy up the money then there's nothing left for our lights..that crap they say is 25% goes on your balance and 75% goes on your lights so when it's minus money no since in borrowing it you're just screwed and scammed out your money..well we can't afford anything to help us no family any ways thank you for listening..

I am new to Georgia, moved into my place two weeks ago. I was asked to pay two different fees including a security deposit prior to service being started.

I paid over 200 the same day they asked me, they sent me a message saying my service was scheduled to be turned on. But then sent another email saying they can't turn it on because I needed to pay. I got to them asap letting them know I paid already, and what else is needed. No apologies received, I was just told my service would be on in three business days.

Well I haven't gotten anywhere.

Now I'm asking for a letter or document stating service is on, and they won't give me that. I have never experienced such a horrible electric company.

My power was turned off because of a mistake they made I've been on flat rate for 2 yrs where I pay a flat rate no more no less every month well I got a bill from them after my lights was suddenly turned off stating I owed over $1300 which is wrong cause on flat rate when the money runs out the lights go off I haven't put up no deposit for my power to been changed nor did I have it changed I paid it every month on the first then this happened when I called to see what happened and tried to tell them I was on flat rate it wasn't right it did no good because they kept telling me the same thing over and over I know what it was I set it up I got no help when I told them to go and check it on there end I got no return call or email nothing I called five times to repeat myself to no good everytime it was the same no power it's crap they could've checked and seen where the mistake was made..instead they letting me and my 73 yr old mother freeze to death she needs her oxygen we don't have no family here that we can stay with or will help it's a bunch of crap

This company shut down its physical locations five years ago and removed live phone agents. Customers can only speak to a human being via the chat feature on the Georgia Power website.

Every time I log into their chat, I'm told the wait time is six minutes, or the wait time is seven minutes. After nearly an hour of waiting, no chat representative appeared. When I attempted to log in a third time, I received a notification that the page needed to be reloaded because I received an incoming call. Every time I reload, I'm told it will be nine more minutes after nine more minutes have expired.

This is a terrible business model. They do this because they know they're the only power provider in Georgia and people are dependent on them for electricity.

These people need some new competition. It is unethical to treat customers this way.

As a senior citizen, i believe there should be a better way to help people over 65 or disabled.

My budget billing went up considered in May due to an increase in usage. At the time I was taking care of my husband with several electronic things running 24/7.

He passed in July and my usage has dropped. Wanted to find a way to lower my bill as I can't afford to pay the new amount.

They weren't helpful at all