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Georgia Power

Georgia Power

www.georgiapower.com
What is your customer experience with Georgia Power?

Georgia Power Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Georgia Power has 1.8 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.

  • 41% of users would likely recommend Georgia Power to a friend or colleague.

  • Rating Distribution
  • Pros: We have no other choice to use ga power, Most important needed service, Option of pre-pay.
    Cons: How the company treated my situation, Awful customer service, Non existant customer service.

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Top Georgia Power Reviews

Positive Review

"To tell them great job I love coming home and turning the switch on and having lies thank you people"

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I dont think you could do anything better. He did great keep it up. Keep your prices low keep my power on baby thank. User's recommendation: Go to Georgia...

Critical Review

"This is crap"

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So I've already wrote a review on this junk but I've came acrossed some really scrooge like stuff because what I've found proofs ga power is scamming...

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Marie creasman B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winder, Georgia

This is crap

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Original review updated Jul 01, 2025

So I've already wrote a review on this junk but I've came acrossed some really scrooge like stuff because what I've found proofs ga power is scamming people..for starters prepay sucks you pay out three times more than a regular monthly bill..here's why and why I mean on pre pay when you add money 25% goes on your bill and 75% goes on your lights but here's the catch even after your lights are out they're still tacking on more money by the day with there trumped up charges they pulled out of there ... So and they say put more money on you're account why so you can take more and charge me more fake charges you know it's a scam soon as you sign up and start paying you see I did it one many years back it took me over 2 years to pay $1200 on prepaid lights and costed me over $2000 that's money I say was really hard earned money to give it away..like now the way this is going it'll take me 3 yrs to pay this that was there mistake in the first place and about $3500 the way they keep adding on this and that if you want to know what it's all about come by my house let me show you my mother's heat sick we have nobody to stay with no family plus all the meat and stuff we had in our freezer ruined over $300 worth of meat and vegetables don't expect ga power replace or pay for your loss that's not going to happen me and mom are starving now more than ever we don't have no more food at all we got to wait till the first to buy anything my mom said if we have to live under a bridge she wasn't putting another penny on these lights ever again ga power is going to be stuck with that bill they want to be stingy to needy families well I'm letting others know they to better get from ga power while they still got money and also my pre pay junk went from minus 8 something to -$39.00 it's only been 4 days this is a update I went to the store and put$68 on my lights everything I had it was $-43.00 well when I got home no power so I called it appears if you got more than a week with power they close your account without telling you anything so I'm out again $68 bucks because ga power is steady screwing me out of money like I said it was there mess up I'm having to pay for it..and one more thing they don't explain there services to you well after you get one they can shut it off or on or whatever they want without telling you anything they did me the customer service was snobby and would interrupt before you was done talking I asked for my money back they said no

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User's recommendation: Run while you still have money or your pride

1 comment
Guest

If your power is shut off not only does the past bill you owe exist, but going forward you still owe what is called a monthly “basic distribution charge”. It covers your equipment, maintenance and billing.

It is around $20 to $30 depending on the company. If you left the country for 6 months and had them turn your power off, you would still owe 6 x $20 without using one kwh.

Marie creasman B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Screwing people out of money

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Georgia Power - Screwing people out of money
Updated by user Jun 19, 2025

My powers been off since 8am and it's 6pm now no power but they still charging us like now said we -$33.75 that's a damn bold face lie are power is not on how the *** it keeps adding money it's not taxes and fees it's just ga power greedy take take take there's is no way what's so ever at all my mom and I cannot come up with no money at all to get our lights back on so the only thing we can do is roasting here burning up I will say this I sure hope we don't end up in the hospital from the heat..plus we can't cook without power so we get to starve to go with heating to death wow ga power y'all really don't give a care about people just your wallet wow y'all suck y'all are the worst people EVER... SCROOGE...we don't have any family that will or cares about us we've had three die in less than two months the youngest was 27 so there's nobody not even a place in this sorry town that'll help they all say no funds everyone of them but you look at what they drive home..

Original review Jun 19, 2025
Ok I've had to see my moma crying a lot lately because she's on a fixed income and it's hard for her to get money to pay on lights that gas power screwed up on there end..she was on a thing called flat rate where she paid $250 the first of every month never missing a payment until one day her power was shut off said she owed over $1300 bucks she had no idea what they was talking about so she called they told her she wasn't on flat rate they didn't tell her she had to reapply every month for it..it wasn't supposed to go up or down $250 thats it no matter how much she used.well that wasn't good enough for gas power because they made it where she's had to go on pre pay it cost a lot of money also they told her when the money run out the power goes off so what im pissed about is after the power is off and the money runs out they are still charging her..like now the power went off this morning the money run out well from the time they went off till now they have charged her minus $17.84 after the powers off now they explained to het like this its like a phone bill when the money rund out 5he phone goes off well they don't keep charging her minus this or that when her phone runs out so I say that's really screwed up to keep taking and taking people money after the powers off it's a lie they tell you about fees and taxes because they had it before the power goes off so you'll add that much money to your pre pay acct I know I've got all the screen shots on the power and I've checked it every hour to see if I was right about them adding more money it's true they keep on until like my moma set in the heat and the darkness can't open windows or doors bugs eat you alive all she can do is have a heat stroke or get really sick on her stomach she's on oxygen at night sometimes in the day like every thing else she don't qualify for portable bottles her insurance don't pay it..Medicaid and Medicare it's like that every month they change it to to fit there purpose not the people them like gas power they're not trying to help the people they're suckering them out of there money I checked the balance at 4pm I'm going to check it again I'll be willing to bet there's more money added to the minus remember it was -$17.84 powers been off since 8am it's 5pm now it'll have more shes minus on I'll post it soon as i check it and all the screen shots i got. One more thing when the power was shut off when she thought she was on flat rate they turned them off on or between the 4th and the 7th of that month she had just paid a$250 payment on the phone they didn't send her money back or applied it to her balance because she set here ten days without lights till my son got on the phone with them and somehow got the on with the stupid prepay junk..soon as I'm done here I'll go into my photos and show all the screen shots
View full review
Loss:
$250

Preferred solution: Price reduction

User's recommendation: If you can help find another place to live that's not ga power

Marie creasman B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hot and no power and won't have either

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Georgia Power - Hot and no power and won't have either

My powers off been off 3 or 4 days now and ga power keep adding onto the bill or payment I'm on pre paid so like a cell phone bill the money runs out the phone goes off right??same with my power so why is it I'm being charged money when I'm not using the power I've got another email telling me we're -$38.?? Now my powers off I know it's not taxes and fees that's a lie it's a scam for gas power to suck more money out of people well I won't pay it it's a lie my power will just be off looks like this is the end for me and my moma this is how we die by either starving or heating to death will lack of sleep kill you if so it's me and her she's not had her oxygen on either...well me and her are going to lay back down and wait for a miracle that's not coming or anybody that cares NOT or something good to happen when nothing has..there's nobody going to pay $60 to $80 bucks for me and her to have lights no use they'll be back off in two days after they pay because they greedy up the money then there's nothing left for our lights..that crap they say is 25% goes on your balance and 75% goes on your lights so when it's minus money no since in borrowing it you're just screwed and scammed out your money..well we can't afford anything to help us no family any ways thank you for listening..

View full review
Loss:
$40

Preferred solution: Price reduction

1 comment
Guest

Every utility whether gas, electric or water has a standard monthly fee before any kilowatts, gallons or cubic feet are used. If you turned all three off yourself the three would generate about $75 to $100 a month.

Mindyourbusiness

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Verified Reviewer
| map-marker Atlanta, Georgia

Horrible Company

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I am new to Georgia, moved into my place two weeks ago. I was asked to pay two different fees including a security deposit prior to service being started.

I paid over 200 the same day they asked me, they sent me a message saying my service was scheduled to be turned on. But then sent another email saying they can't turn it on because I needed to pay. I got to them asap letting them know I paid already, and what else is needed. No apologies received, I was just told my service would be on in three business days.

Well I haven't gotten anywhere.

Now I'm asking for a letter or document stating service is on, and they won't give me that. I have never experienced such a horrible electric company.

View full review

User's recommendation: Nope

10 comments
Guest

What’s a letter going to accomplish? If service isn’t on a letter won’t help. If service is on, then the situation id rectified.

Guest
reply icon Replying to comment of Guest-2708490

Another thing you are so stupid. Do you know what you are talking about?

Not all! You don't even know what the letter is for, nothing to do with a security deposit. Broke individuals like you worry about that. It's deeper than your small brain.

But you interfering in something you know nothing about.

Just a lonely broken loser with no life lol. Get one asap

Guest
reply icon Replying to comment of Guest-2708490

You have been silenced. No tears needed, I win every day . Now go make friends so you can have a good conversation

Guest
reply icon Replying to comment of Guest-2708490

Lmao you literally have no life. Go get your money up.

Loser.

Your lonely and probably jobless. No friends, so you create conversations when no one asked you to speak

Guest
reply icon Replying to comment of Guest-2708342

Don’t post on a third party site where anyone can comment if you don’t like it. A letter is useless.

Go cry in the corner. You’re just angry your credit required a deposit.

Guest
reply icon Replying to comment of Guest-2708330

Unless this has something to do with you, don't comment. Especially when you don't know what you are talking about. Get a life.

Guest
reply icon Replying to comment of Guest-2708330

* is

Guest
reply icon Replying to comment of Guest-2708338

Sorry you need a letter and don’t have a real bank account at a real bank you could walk into. If you did, they could print the ACH transaction.

Sorry you don’t qualify for a real bank account and have one of those stupid cards advertised on tv. You know, that people with poor credit use.

And btw, that SECURITY deposit won’t keep your lights on. Miss one payment and find out.

Guest

There you go right there, horrible customer service. Nasty company.

If a customer ask you to provide proof of what they paid for, what's the issue? Your wrong, I have a legal right !

Guest

It sounds like you have no credit or poor credit and they want a larger than what you would like to pay security deposit before they will do anything. This isn't a mystery for Sherlock Holmes.

If you have talked to them, I am sure they have told you what you need to do. After all, their reps have this same conversation over and over again every day with tens of thousands of people every week.

View more comments (9)
Patricia V Mfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Updated by user May 30, 2025

Never heard from them!

Original review May 15, 2025

2290 Old Jesup Road Brunswick Georgia 31525 having to pay to relocate a neighbor service. This is after four lines line hanging four feet off ground.

Having to hold it up to mow. A repair man getting electrical shocked and a fire. Why did I pay to fix a Georgia Power issue? My local Georgia House rep.

Is asking a bill be introduced to allow all residents choice of power provider.

As I referenced Georgia Power as no customer service. Also your employees are grossly over paid.

View full review
Loss:
$1500
Cons:
  • Monopoly

Preferred solution: Full refund

User's recommendation: Don’t give up and if a bill is introduced support it!

Zeeshan Ugz
map-marker Columbia, South Carolina

Talk to someone about my dads bill

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What is so hard about answering a phone? Its your business/job to help customers. My dad is an 81 yo cancer patient and this customer service it ridiculous!!!

View full review

User's recommendation: Don't use Georgia Power if you can help it!!

1 comment
Guest

What does your dad's health and age have to do with anything? I'm not sure why you felt the need to pad the complaint with irrelevant factoids.

Most people rarely if ever have to talk to a utility as they pay their bills on time, all of the time. Others, they believe that a harangue or sad story will be enough to over rule the computer.

Anonymous
map-marker Douglas, Georgia

Mistake on there end

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My power was turned off because of a mistake they made I've been on flat rate for 2 yrs where I pay a flat rate no more no less every month well I got a bill from them after my lights was suddenly turned off stating I owed over $1300 which is wrong cause on flat rate when the money runs out the lights go off I haven't put up no deposit for my power to been changed nor did I have it changed I paid it every month on the first then this happened when I called to see what happened and tried to tell them I was on flat rate it wasn't right it did no good because they kept telling me the same thing over and over I know what it was I set it up I got no help when I told them to go and check it on there end I got no return call or email nothing I called five times to repeat myself to no good everytime it was the same no power it's crap they could've checked and seen where the mistake was made..instead they letting me and my 73 yr old mother freeze to death she needs her oxygen we don't have no family here that we can stay with or will help it's a bunch of crap

View full review

User's recommendation: Use caution

1 comment
Guest

The mistake is on YOUR end. Once your flat rate period ends, you will get a bill for the next year's usage based on what you used and other factors. Sounds like you got this bill but decided to keep doing the same thing which is why you were told the same thing over and over again.

Benedetto Lxp
map-marker Calhoun, Georgia

To tell them great job I love coming home and turning the switch on and having lies thank you people

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I dont think you could do anything better. He did great keep it up. Keep your prices low keep my power on baby thank.

View full review

User's recommendation: Go to Georgia Power a southern company glad to be

Anonymous
map-marker Marietta, Georgia

No way to reach a human - never mind they act like it is simple - the robots will not allow it - I hate it!

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I wasted one and one half hours trying to speak to someone about my bill. Why can't I have decent support here? Avoid this company but difficult since they seem to be a monopoly.

View full review
Joseph B Rkc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Monopolized overcharging

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In 4 years, my most expensive bill during the winter was $166. Absolutely nothing has changed and my current bill is $249.

I called and asked why, and they said they raised their prices.

They also are saying I have used more power, but there is absolutely no way that's possible. I went through the whole house today, and nothing is drawing more power than what we have been using over the past 3 years.

View full review
Cons:
  • Are the only option

Preferred solution: Lower the rates, it's not our fault your financial people can't do their jobs.

User's recommendation: Stand up, no company should be your only option.

1 comment
Guest

It's not a matter of bad financials, it is a matter of paying for store damaged equipment and infrastructure updates. This is why your rates are going up loser. If you can't pay, have them come out and shut you down before you debt is spread to others.

Yer Rpn
map-marker Marietta, Georgia

Discuss my bill

Discuss bill want to find out if there is a sr discount program

I would like to speak with a Georgia power representative

View full review
1 comment
Guest

If you're able to use the internet to ask this question, you're able to do an actual search on Google.

Dean K Qwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

RIPOFF *** BAGS

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Georgia Power - RIPOFF *** BAGS

The entire billing system for Georgia Power is archaic and fraudulent. These *** charged $30 because I put a stop payment on a check I sent because I had mistakenly already paid the bill.

Their automated system also said I hadn't made a payment since January and owed hundreds of dollars!

Beware of this corporation and do not turn your back; they will rip you off in a blink of an eye! Just another sleazy, slimy, corporate monopoly!

View full review
Loss:
$185
Pros:
  • Zeeeeero
Cons:
  • Too many to mention

Preferred solution: DISSOLVE THIS MONOPOLY ! ! !

User's recommendation: WATCH YOUR *** THIS CONGLOMER WILL RIP YOU OFF !

1 comment
Guest

Most places will charge if you place a stop payment on a check. First of all, who still writes checks?

Secondly, who is so stupid that they pay the same bill twice? Finally, who is so stupid as to post their personal information on a complaint site?

That would be you. You may want to flag your post and remove the image.

Saburo Oxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to Reach a Human Being for Two Days!!!

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Georgia Power - Unable to Reach a Human Being for Two Days!!!
Georgia Power - Unable to Reach a Human Being for Two Days!!! - Image 2

This company shut down its physical locations five years ago and removed live phone agents. Customers can only speak to a human being via the chat feature on the Georgia Power website.

Every time I log into their chat, I'm told the wait time is six minutes, or the wait time is seven minutes. After nearly an hour of waiting, no chat representative appeared. When I attempted to log in a third time, I received a notification that the page needed to be reloaded because I received an incoming call. Every time I reload, I'm told it will be nine more minutes after nine more minutes have expired.

This is a terrible business model. They do this because they know they're the only power provider in Georgia and people are dependent on them for electricity.

These people need some new competition. It is unethical to treat customers this way.

View full review
Loss:
$200
Pros:
  • Power when they decide provide it
Cons:
  • Poor customer service and bad tech glitches

Preferred solution: Full refund

User's recommendation: Google the executive leadership team and call them/email them galore

Anonymous
map-marker Atlanta, Georgia

Need to speak to a rep.

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They only allow you to speak with there automated service. Never able to speak with a real person and that's not good.

View full review

User's recommendation: To allow customers to speak with an actual person.

Resolved
Elgin B Reb

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Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: My complaint was with a subcontractor, not Ga Power itself. Tree trimmers made a trail across my lawn with heavy equipment and could have used the second vice road. Minor damages to property, but wou

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Updated by user Sep 25, 2024

Company fixed the issue and I have been provided with apology.

Original review Sep 09, 2024

Drove heavy equipment down a concrete driveway instead of the service road. Made a trail across the lawn which was not necessary.

There were at least two alternative access ways around the edge of the yard or a road running along the hedgerow, to the pole without driving across the lawn. More consideration is needed for homeowners and their property.

This is just a courtesy complaint to make the company aware of the need for better decision-making. Overall, I appreciate the maintenance of the lines and poles.

View full review

User's recommendation: Ga. Power inform workers to access the service road unless no other way to pole.

Anonymous
map-marker Cornelia, Georgia

I need to discuss bill adjustments as a senior citizen

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As a senior citizen, i believe there should be a better way to help people over 65 or disabled.

My budget billing went up considered in May due to an increase in usage. At the time I was taking care of my husband with several electronic things running 24/7.

He passed in July and my usage has dropped. Wanted to find a way to lower my bill as I can't afford to pay the new amount.

They weren't helpful at all

View full review
1 comment
Guest

I'm having a similar issue; also a senior on a fixed income. My budget billing for the previous 12 months was $141.

I controlled my usage all summer...kept my A/C on 78 and above at time up to 80degrees to manage my usage and keep the bill manageable. At renewal in September I had a $7 balance due for the entire previous year. My bill increased from $141 to $196...an increase of $55 a month; which equates to over $600 for the next year. I finally got a GAPower representative on the phne, but they could not explain the increase either.

They promised to get someone to review it and get back to me. This was in late September. It is late November and I have yet to hear from anyone. I really don't think anyone at GA Power cares about squeezing the blood from folks.

They busy increasing costs, building things we don't need and passing the costs on to us while passing profits to the shareholders.

My last 2 bills were around $120. That means I'm overpaying by $70+ a month currently.

About

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Summary

Georgia Power is an electric utility company headquartered in Atlanta, Georgia. The Company was established back in 1945. Georgia Power operates as a subsidiary of Southern Company, one of the largest US based electricity providers. As for today the company provides its services to about 2.4 million customers in 159 counties of Georgia. Georgia Power official statements claim that the company delivers clean, safe and reliable electricity. The Company develops application of numerous alternative energy sources, such as solar, hydroelectric and wind energy. Georgia Power provides its services by means of two nuclear power plants, fourteen fossil fueled generating plants and twenty hydroelectric dams.

Georgia Power reviews and complaints

Georgia Power is ranked 267 out of 2340 in Utility category

Area Served

USA

Payment Methods

American Express

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