
Georgia Power
Georgia Power Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Power has 1.8 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Georgia Power to a friend or colleague.
- Rating Distribution
Pros: We have no other choice to use ga power, Most important needed service, Option of pre-pay.
Cons: How the company treated my situation, Awful customer service, Non existant customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Georgia Power has 1.8 star rating based on 326 customer reviews. Consumers are mostly dissatisfied.
41% of users would likely recommend Georgia Power to a friend or colleague.
- Rating Distribution
Pros: We have no other choice to use ga power, Most important needed service, Option of pre-pay.
Cons: How the company treated my situation, Awful customer service, Non existant customer service.30% of users think that Georgia Power should improve its Payments.
38% of users say that they might use Georgia Power in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Run while you still have money or your pride", "If you can help find another place to live that's not ga power", "Nope", "Don’t give up and if a bill is introduced support it!", "Don't use Georgia Power if you can help it!".
Most users ask Georgia Power for the discount as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This is crap
So I've already wrote a review on this junk but I've came acrossed some really scrooge like stuff because what I've found proofs ga power is scamming people..for starters prepay sucks you pay out three times more than a regular monthly bill..here's why and why I mean on pre pay when you add money 25% goes on your bill and 75% goes on your lights but here's the catch even after your lights are out they're still tacking on more money by the day with there trumped up charges they pulled out of there ... So and they say put more money on you're account why so you can take more and charge me more fake charges you know it's a scam soon as you sign up and start paying you see I did it one many years back it took me over 2 years to pay $1200 on prepaid lights and costed me over $2000 that's money I say was really hard earned money to give it away..like now the way this is going it'll take me 3 yrs to pay this that was there mistake in the first place and about $3500 the way they keep adding on this and that if you want to know what it's all about come by my house let me show you my mother's heat sick we have nobody to stay with no family plus all the meat and stuff we had in our freezer ruined over $300 worth of meat and vegetables don't expect ga power replace or pay for your loss that's not going to happen me and mom are starving now more than ever we don't have no more food at all we got to wait till the first to buy anything my mom said if we have to live under a bridge she wasn't putting another penny on these lights ever again ga power is going to be stuck with that bill they want to be stingy to needy families well I'm letting others know they to better get from ga power while they still got money and also my pre pay junk went from minus 8 something to -$39.00 it's only been 4 days this is a update I went to the store and put$68 on my lights everything I had it was $-43.00 well when I got home no power so I called it appears if you got more than a week with power they close your account without telling you anything so I'm out again $68 bucks because ga power is steady screwing me out of money like I said it was there mess up I'm having to pay for it..and one more thing they don't explain there services to you well after you get one they can shut it off or on or whatever they want without telling you anything they did me the customer service was snobby and would interrupt before you was done talking I asked for my money back they said no
User's recommendation: Run while you still have money or your pride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScrewing people out of money
My powers been off since 8am and it's 6pm now no power but they still charging us like now said we -$33.75 that's a damn bold face lie are power is not on how the *** it keeps adding money it's not taxes and fees it's just ga power greedy take take take there's is no way what's so ever at all my mom and I cannot come up with no money at all to get our lights back on so the only thing we can do is roasting here burning up I will say this I sure hope we don't end up in the hospital from the heat..plus we can't cook without power so we get to starve to go with heating to death wow ga power y'all really don't give a care about people just your wallet wow y'all suck y'all are the worst people EVER... SCROOGE...we don't have any family that will or cares about us we've had three die in less than two months the youngest was 27 so there's nobody not even a place in this sorry town that'll help they all say no funds everyone of them but you look at what they drive home..
Preferred solution: Price reduction
User's recommendation: If you can help find another place to live that's not ga power
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHot and no power and won't have either
My powers off been off 3 or 4 days now and ga power keep adding onto the bill or payment I'm on pre paid so like a cell phone bill the money runs out the phone goes off right??same with my power so why is it I'm being charged money when I'm not using the power I've got another email telling me we're -$38.?? Now my powers off I know it's not taxes and fees that's a lie it's a scam for gas power to suck more money out of people well I won't pay it it's a lie my power will just be off looks like this is the end for me and my moma this is how we die by either starving or heating to death will lack of sleep kill you if so it's me and her she's not had her oxygen on either...well me and her are going to lay back down and wait for a miracle that's not coming or anybody that cares NOT or something good to happen when nothing has..there's nobody going to pay $60 to $80 bucks for me and her to have lights no use they'll be back off in two days after they pay because they greedy up the money then there's nothing left for our lights..that crap they say is 25% goes on your balance and 75% goes on your lights so when it's minus money no since in borrowing it you're just screwed and scammed out your money..well we can't afford anything to help us no family any ways thank you for listening..
Preferred solution: Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Horrible Company
I am new to Georgia, moved into my place two weeks ago. I was asked to pay two different fees including a security deposit prior to service being started.
I paid over 200 the same day they asked me, they sent me a message saying my service was scheduled to be turned on. But then sent another email saying they can't turn it on because I needed to pay. I got to them asap letting them know I paid already, and what else is needed. No apologies received, I was just told my service would be on in three business days.
Well I haven't gotten anywhere.
Now I'm asking for a letter or document stating service is on, and they won't give me that. I have never experienced such a horrible electric company.
User's recommendation: Nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Never heard from them!
2290 Old Jesup Road Brunswick Georgia 31525 having to pay to relocate a neighbor service. This is after four lines line hanging four feet off ground.
Having to hold it up to mow. A repair man getting electrical shocked and a fire. Why did I pay to fix a Georgia Power issue? My local Georgia House rep.
Is asking a bill be introduced to allow all residents choice of power provider.
As I referenced Georgia Power as no customer service. Also your employees are grossly over paid.
- Monopoly
Preferred solution: Full refund
User's recommendation: Don’t give up and if a bill is introduced support it!
Talk to someone about my dads bill
What is so hard about answering a phone? Its your business/job to help customers. My dad is an 81 yo cancer patient and this customer service it ridiculous!!!
User's recommendation: Don't use Georgia Power if you can help it!!
Mistake on there end
My power was turned off because of a mistake they made I've been on flat rate for 2 yrs where I pay a flat rate no more no less every month well I got a bill from them after my lights was suddenly turned off stating I owed over $1300 which is wrong cause on flat rate when the money runs out the lights go off I haven't put up no deposit for my power to been changed nor did I have it changed I paid it every month on the first then this happened when I called to see what happened and tried to tell them I was on flat rate it wasn't right it did no good because they kept telling me the same thing over and over I know what it was I set it up I got no help when I told them to go and check it on there end I got no return call or email nothing I called five times to repeat myself to no good everytime it was the same no power it's crap they could've checked and seen where the mistake was made..instead they letting me and my 73 yr old mother freeze to death she needs her oxygen we don't have no family here that we can stay with or will help it's a bunch of crap
User's recommendation: Use caution
To tell them great job I love coming home and turning the switch on and having lies thank you people
I dont think you could do anything better. He did great keep it up. Keep your prices low keep my power on baby thank.
User's recommendation: Go to Georgia Power a southern company glad to be
No way to reach a human - never mind they act like it is simple - the robots will not allow it - I hate it!
I wasted one and one half hours trying to speak to someone about my bill. Why can't I have decent support here? Avoid this company but difficult since they seem to be a monopoly.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMonopolized overcharging
In 4 years, my most expensive bill during the winter was $166. Absolutely nothing has changed and my current bill is $249.
I called and asked why, and they said they raised their prices.
They also are saying I have used more power, but there is absolutely no way that's possible. I went through the whole house today, and nothing is drawing more power than what we have been using over the past 3 years.
- Are the only option
Preferred solution: Lower the rates, it's not our fault your financial people can't do their jobs.
User's recommendation: Stand up, no company should be your only option.
Discuss my bill
Discuss bill want to find out if there is a sr discount program
I would like to speak with a Georgia power representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRIPOFF *** BAGS
The entire billing system for Georgia Power is archaic and fraudulent. These *** charged $30 because I put a stop payment on a check I sent because I had mistakenly already paid the bill.
Their automated system also said I hadn't made a payment since January and owed hundreds of dollars!
Beware of this corporation and do not turn your back; they will rip you off in a blink of an eye! Just another sleazy, slimy, corporate monopoly!
- Zeeeeero
- Too many to mention
Preferred solution: DISSOLVE THIS MONOPOLY ! ! !
User's recommendation: WATCH YOUR *** THIS CONGLOMER WILL RIP YOU OFF !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to Reach a Human Being for Two Days!!!
This company shut down its physical locations five years ago and removed live phone agents. Customers can only speak to a human being via the chat feature on the Georgia Power website.
Every time I log into their chat, I'm told the wait time is six minutes, or the wait time is seven minutes. After nearly an hour of waiting, no chat representative appeared. When I attempted to log in a third time, I received a notification that the page needed to be reloaded because I received an incoming call. Every time I reload, I'm told it will be nine more minutes after nine more minutes have expired.
This is a terrible business model. They do this because they know they're the only power provider in Georgia and people are dependent on them for electricity.
These people need some new competition. It is unethical to treat customers this way.
- Power when they decide provide it
- Poor customer service and bad tech glitches
Preferred solution: Full refund
User's recommendation: Google the executive leadership team and call them/email them galore
Need to speak to a rep.
They only allow you to speak with there automated service. Never able to speak with a real person and that's not good.
User's recommendation: To allow customers to speak with an actual person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: My complaint was with a subcontractor, not Ga Power itself. Tree trimmers made a trail across my lawn with heavy equipment and could have used the second vice road. Minor damages to property, but wou
Company fixed the issue and I have been provided with apology.
Drove heavy equipment down a concrete driveway instead of the service road. Made a trail across the lawn which was not necessary.
There were at least two alternative access ways around the edge of the yard or a road running along the hedgerow, to the pole without driving across the lawn. More consideration is needed for homeowners and their property.
This is just a courtesy complaint to make the company aware of the need for better decision-making. Overall, I appreciate the maintenance of the lines and poles.
User's recommendation: Ga. Power inform workers to access the service road unless no other way to pole.
I need to discuss bill adjustments as a senior citizen
As a senior citizen, i believe there should be a better way to help people over 65 or disabled.
My budget billing went up considered in May due to an increase in usage. At the time I was taking care of my husband with several electronic things running 24/7.
He passed in July and my usage has dropped. Wanted to find a way to lower my bill as I can't afford to pay the new amount.
They weren't helpful at all
About
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Georgia Power is an electric utility company headquartered in Atlanta, Georgia. The Company was established back in 1945. Georgia Power operates as a subsidiary of Southern Company, one of the largest US based electricity providers. As for today the company provides its services to about 2.4 million customers in 159 counties of Georgia. Georgia Power official statements claim that the company delivers clean, safe and reliable electricity. The Company develops application of numerous alternative energy sources, such as solar, hydroelectric and wind energy. Georgia Power provides its services by means of two nuclear power plants, fourteen fossil fueled generating plants and twenty hydroelectric dams.

Georgia Power is ranked 267 out of 2340 in Utility category
USA
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If your power is shut off not only does the past bill you owe exist, but going forward you still owe what is called a monthly “basic distribution charge”. It covers your equipment, maintenance and billing.
It is around $20 to $30 depending on the company. If you left the country for 6 months and had them turn your power off, you would still owe 6 x $20 without using one kwh.