Our business has been a GA Power customer for 20 years. Have paid every bill.
We do not have a full time accountant and do check runs twice a month. When the bill arrives, we have about 2 weeks until the due date and as a result, some of the checks arrive a few days late. Today they assessed a deposit of $850 and would not waive it, even if we granted them auto-draft.
This is totally strong-arm tactics and if we gave them authority to auto-draft, they would not need the deposit so it makes me think they want the money to play with. They have a MONOPOLY.
Now having our corporate counsel look into the matter.
Product or Service Mentioned: Georgia Power Customer Care.
Reason of review: unnecessary deposit demand.
Preferred solution: waive the deposit on a 20 year customer who has never been late more than 2 or 3 days.