Product: Georgia Power Customer Care Clear all filters (0 of 19 reviews match)
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I contacted your office and tried to switch my account to pay my bill and the customer service representative are so incredibly rude and unhelpful. I’m a tellamarker myself and they need some training especially being such a large company. I called the day before my...
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2.7
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Georgia Power Customer Care
#1420580
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Been in contact with GA power for the last few days with no help or explanation. We sold our house and transferred service and we’re told our final bill was under $70. Received notice that it’s almost $600 because of deferred budget billing. No one told me any of this...
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Anonymous
Anonymous

Translation: I was on budget billing and didn't understand how it worked( or knew and hoped I could get over on the power company). Know what you're joining before you agree t...

1.7
Product
Georgia Power Customer Care
#1377036
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The prepay is a ripoff cause it does not work. I rather do the flat rate. Cause when i told the power company i am on disability and only get paid once a month instead of telling me to go on a flat rate they said to use prepay it would be better for me . Why this...
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Anonymous
Anonymous

Oh they're going to charge you a deposit as they should. If they're offering you these services, your payment past is sketchy at best. They know where you're coming from and d...

1.0
Product
Georgia Power Customer Care
I didn't like
  • There billing practice and how they treat people
#1348687
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Georgia Power - Ridiculous deposits

Ok how can GA power charge you a deposit based on what someone else was billed in the last 12 months. So basically you want me to pay the previouse tenants past due bills thats what im getting from it. GA POWER IS A TOTAL RIP OFF
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
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Georgia Power Customer Care
#1300868
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Georgia Power - Sending postcard notice in the mail

I paid my bill one day after the due date. I recived a paper card stating if the amount listed wasnt paid my services will be interrupted. I think this is a privacy right being broken. My postmaster can read this when delivering my mail. This is something that needs to change since we are all about privacy. Why havent someone filed an Action Lawsuit against Georgia Power for this.
1.0
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Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Georgia Power Customer Care
#1296632
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Our business has been a GA Power customer for 20 years. Have paid every bill. We do not have a full time accountant and do check runs twice a month. When the bill arrives, we have about 2 weeks until the due date and as a result, some of the checks arrive a few days...
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Anonymous
Anonymous

So let me get this straight, you know there's a flaw in your process that instead of fixing you decide to keep rolling because you've been with them for years.Get real... This...

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Georgia Power Customer Care
#1232217
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Georgia Power - New service

GA Power is horrible with transfering power in a new customer name. I had to call over a dozen times AND battle with the reps. They are rude, unprofessional, clueless and combative. This include supervisors as well.
1.0
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Customer service
Staff
Product
Georgia Power Customer Care
#1196065
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I called Georgia Power on their customer service line on February 5th, 2018 at 16:20pm and I spoke with one of their representatives by the name of Elaine about what steps need to be taken in order to activate temporary service to a home for the sole purpose of...
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3.3
Product
Georgia Power Customer Care
#1183496
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This was probably the worst customer service experience I have ever had.After completing an online request and application weeks ago to transfer service from our builder to us, we came home to our power turned off tonight. Apparently no one ever processed our...
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1.0
Product
Georgia Power Customer Care
#1132644
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I made a payment arrangement for what I believe was for 11/17/17 for $100 via automated system.I went on line to honor that arrangement today 11/16/17 and made a payment for $100. There was a notification "on the website " that the service was disconnected, puzzled,...
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2.1
Product
Georgia Power Customer Care
I didn't like
  • No plan for hurriance afted victims that are trying to catch up
  • How the company treated my situation
  • No real empathy
#1132473
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