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Additional Fees
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I made a payment arrangement for what I believe was for 11/17/17 for $100 via automated system. I went on line to honor that arrangement today 11/16/17 and made a payment for $100.

There was a notification "on the website " that the service was disconnected, puzzled, because I received no notification and or confirmation and my lights were still on, I called and sure enough service disconnected for $100 for payment arrangement for the date 11/15/17, two days earlier than I had in my records. So I had to make another payment of my current bill of $96 to have service restored.

My dismay is in that on top of having to pay the entire balance, which I was, I am being billed $50 for reconnection against a $100 bill, that's a 50% CHARGE! This is incredible and should be looked at on an individual basis, not just a blanket corporate policy.

Product or Service Mentioned: Georgia Power Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $165.

I didn't like: How the company treated my situation, No plan for hurriance afted victims that are trying to catch up, No real empathy.

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