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Contact Georgia Power Customer Service

Georgia Power Phone Numbers and Emails

Toll-Free Number:

  • (888) 655-5888
    Business Solutions Center
Call customer service

Customer Service:

  • (888) 660-5890
  • (404) 254-6526

Emergency/ Hotline:

  • (888) 891-0938
    Report Outages

Headquarters:

  • (404) 506-5000

Media:

  • (800) 282-1696
    Press Inquiries
  • (404) 506-7676
  • (866) 506-5333

Georgia Power Emails:

Customer Service
Send Message
Is this your business?

How to Contact Georgia Power?

Most Popular Number:

(888) 655-5888
Business Solutions Center
Total calls: 2 902 Issues resolved: 96 Last call: Jul 16, 2025
author avatar
PissedConsumer Reporter

To contact G.A. Power regarding phone payments, call their customer service number at 1-888-660-5890. You will be prompted to select the appropriate options to reach the phone payments department.

Alternatively, you can visit their website at gapower.com and navigate to the "Contact Us" section for more information on how to contact them.

You can use Georgia Power customer service phone number 1-888- 660-5890. First, you must listen to the automated menu and select the appropriate option for your inquiry. For example, you may need to select an option for billing, payments, service requests, or outages for which you can reach out to Georgia Power 24-hour customer service at 1-888-891-0938.

If prompted, enter your Georgia Power account number or phone number associated with your account. Then wait for a Georgia Power customer service representative to answer your call. Depending on the time of day, there may be a longer wait time.

Georgia Power customer service line is available 7 am to 7 pm EST, Monday through Friday. When you speak with a representative, explain your issue or question in detail, and have any necessary information, such as your account number, ready to provide. The representative will assist you with your inquiry and provide any required information or assistance.

You can contact Georgia Power 24-hour customer service using any of the following methods:

- Call Georgia Power customer service representative at 1-888-660-5890, 7 am to 7 pm EST, Monday through Friday. If you are looking for business customer service, you can call Georgia Power at 1-888-655-5888 between 8am and 6pm EST from Monday to Friday.
Log in to your Georgia Power account on their website and use the ----
Contact Us form to reach out to customer service 24/7.
- You can email Georgia Power customer service team at leaseidgpc@southernco.com. Unlike the calling and Contact Us form, this method may not be as immediate as calling or using the online form.
- Contact Georgia Power customer service team through social media platforms like Twitter, Facebook, or Instagram. They typically respond to messages within a few hours.

Regardless of the method you choose, ensure you have your Georgia Power account information, such as account number and billing address, ready to provide to the customer service representative.

Georgia Power Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Georgia Power Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    94% phone 6% email
  • The best phone number to call Georgia Power is 8886555888. 51% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Georgia Power may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.

View full overview ›
PissedConsumer Club

Contact Information

Georgia Power Website:

Georgia Power Help Center:

Corporate Office Address:

Georgia Power
30 Ivan Allen Jr. Blvd. NW
Atlanta, Georgia 30308
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 6:00pm


Other Location:

241 Ralph McGill Blvd NE

10th fl Bin 10105,

Atlanta,

Georgia 30308-3374


Payment Address:

Georgia Power Payments

96 Annex

Atlanta, GA 30396

More contact details

Fax:

+1-404-707-2538

Georgia Power Rating Based on 326 Reviews

Rating details

1.8
more details
Customer service
Reliability
Billing Practices
Product or Service Quality

Rating stats

Rating trend

How Good is Georgia Power's Customer Service?

Jema Ull
Jema Ull
Feels Neutral | Aug 16, 2024

Good customer service

Read full quote
Yasuo Ump
Yasuo Ump
Feels Satisfied | Aug 06, 2024

Aaaaa

Read full quote
Illianna Otr
Illianna Otr
Feels Disappointed | Jun 16, 2024

You need to have someone available to talk to on aeejends

Read full quote
Emalynn Npi
Emalynn Npi
Feels Disappointed | Apr 13, 2024

No tu ve buena atension no avía persona q ablaran español siempre fue una grabación que daba opciones en inglés y yo no se que era lo que decía
Gracias pero hoy ya fue restable cada la luz en mi domicilio ayer parte del día y toda la noche nos quedamos sin luz pero hoy ya tenemos nueva mente gracias

Read full quote
Tehwan T
Tehwan T
Feels Disappointed | Apr 03, 2024

I was charged $18.66 for 0 kwh usage. and $37.534 for 158 KWH usage and $157.05 for 275 Kwh usage. I can't get any live person to answer my questions.

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Ceola Duo
Ceola Duo
Feels Disappointed | Mar 29, 2024

You sux. CS is only *** bots. In bot-hell. Not any way to reach a human.

Read full quote

Summary of Georgia Power Customer Service Calls

5.8K TOTAL
CALLS
03:06 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Georgia Power?

Payments and Charges Question:

  • “Payment”
  • “Payment info”
  • “Bill”

Product/ Service Question:

  • “Long power outage”
  • “Power outages”
  • “Power outage. Have arrangement for Jun 2”

Request for Information Question:

  • “Question about my bill”
  • “I have a question about my bill”
  • “Discuss my bill”

Staff Question:

  • “Stop service”
  • “To stop service”
  • “To start my service”

Account Question:

  • “Account balance”
  • “Password”
  • “Online account”

Return/ Replace Question:

  • “Been waitin on s supervisor to return a call since”
  • “Change my address”
  • “Change of address”

Activation/ Cancellation Question:

  • “Cancelar cervicio”
  • “Cancel services”
  • “Cancel transfer of service”

Shipping and Delivery Question:

  • “Trying to get the past due amount I owe so I can pay it”
  • “My power is not coming on even after payment”
  • “To get the balance of an old bill”

Website/ Application Question:

  • “Can’t get on the website to pay”
  • “Install payment plan”
  • “Meter has not been installed”

Employment Question:

  • “W2 forms for 2023”
  • “I don't get paid until tomorrow and my bill is due today I was trying to see can I get until tomorrow to pay”
  • “I get paid on the 23 and they set up my pay arrangement to be paid on the 22”

Refund Question:

  • “Refund”
  • “Refund with letter if testamentary”
  • “My residency burned down and i wad needimg my money back from my power”

Cards Question:

  • “Im trying to see if I can use our Ucard from our insurance. I was told we could pay our light bill with it.”
  • “Every card I try to pay with is not being accepted”
  • “I need an extension till the 12th card with the money hasn't came yet. Purse was stolen on the 30th at a wedding”

Other Question:

  • “Out of power”
  • “Talk to operstor”
  • “To move in a place”

Compare Georgia Power Customer Service To

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