Contact Georgia Power Customer Service
Georgia Power Phone Numbers and Emails
Toll-Free Number:
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(888) 655-5888Business Solutions Center
Customer Service:
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(888) 660-5890
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(404) 254-6526
Emergency/ Hotline:
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(888) 891-0938Report Outages
Georgia Power Emails:
Georgia Power Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Georgia Power Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Georgia Power is 8886555888. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Georgia Power may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Georgia Power Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Georgia Power is 8886555888. 52% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Georgia Power may ask you for the following information to identify you as a customer: first and last name, address or zip code or social security number.
People call Georgia Power mainly because of product/ service, request for information, payments and charges.
12% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Georgia Power is leaseidgpc@southernco.com. 58% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Georgia Power?
Most Popular Number:
| Total calls: 2 929 | Issues resolved: 97 | Last call: Jan 9, 2026 |
Contact Information
Georgia Power Website:
Georgia Power Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 6:00pm
Other Location:
241 Ralph McGill Blvd NE
10th fl Bin 10105,
Atlanta,
Georgia 30308-3374
Payment Address:
Georgia Power Payments
96 Annex
Atlanta, GA 30396
Fax:
Georgia Power Customer Service Reviews
If I could leave zero stars, I would. I just moved into a 2,300 sq ft home serviced by Georgia Power, and my electricity bill has been nearly $800/monthfor just two people living in the house.
We already keep our thermostat at 76F, were mindful of our usage, and we arent running anything excessive.
When I called customer service for help, I was told the following:
- I should keep my thermostat between 7880F at all times (in Georgia heat?!)
- I need to unplug everything from the wall if its not in use (seriously?)
- I should keep all the windows covered with blackout curtains during both summer and winter
- And that I basically need to live in the dark to lower my bill
Excuse me???
This is dystopian. I should not be expected to live like a vampire in a sweat lodge just to afford power in a home that isn't even that large.
The fact that this is considered normal by Georgia Power is beyond concerning and the best they could tell me was "keep your home at 80 degrees".
Meanwhile, friends of mine in other parts of Georgiawith bigger homes and dual AC unitsare paying 60-80% less than half of what I am through co-ops or EMCs. Georgia Power has a monopoly on certain areas, and they are abusing it with out-of-touch rate hikes and gaslighting customer service.
Horribly broken system absolutely abusing it's power and residents.
How Good is Georgia Power's Customer Service?
Summary of Georgia Power Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Georgia Power?
Payments and Charges Question:
- “Bill”
- “Power usesge : discount for low income”
- “Pay old bill”
Product/ Service Question:
- “Long power outage”
- “Power outages”
- “Power outage. Have arrangement for Jun 2”
Request for Information Question:
- “Speak to a representative about my bill”
- “Question about my bill”
- “I have a question about my bill”
Staff Question:
- “Talk to customer service”
- “Issues with service”
- “Services transferred”
Account Question:
- “Need to gain my account number”
- “Account balance”
- “Password”
Return/ Replace Question:
- “Incorrect billing”
- “Been waitin on s supervisor to return a call since”
- “Change my address”
Activation/ Cancellation Question:
- “Cancelar cervicio”
- “Cancel services”
- “Cancel transfer of service”
Shipping and Delivery Question:
- “Trying to get the past due amount I owe so I can pay it”
- “My power is not coming on even after payment”
- “To get the balance of an old bill”
Website/ Application Question:
- “Can’t get on the website to pay”
- “Install payment plan”
- “Meter has not been installed”
Employment Question:
- “W2 forms for 2023”
- “I don't get paid until tomorrow and my bill is due today I was trying to see can I get until tomorrow to pay”
- “I get paid on the 23 and they set up my pay arrangement to be paid on the 22”
Refund Question:
- “Refund”
- “Refund with letter if testamentary”
- “My residency burned down and i wad needimg my money back from my power”
Cards Question:
- “Im trying to see if I can use our Ucard from our insurance. I was told we could pay our light bill with it.”
- “Every card I try to pay with is not being accepted”
- “I need an extension till the 12th card with the money hasn't came yet. Purse was stolen on the 30th at a wedding”
Other Question:
- “Pay”
- “Put power in my name”
- “New customer”
Compare Georgia Power Customer Service To
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